How Transaction Protection Works
Agrocityhub provides a transaction protection system to reduce risk for both buyers and sellers. This is a facilitation tool — not a licensed escrow service.
Agrocityhub is not a bank, custodian, or licensed escrow provider. Funds are processed via licensed third-party payment providers.
Transaction Flow
Buyer Makes Payment
Payment is processed via licensed third-party payment providers. Funds are temporarily authorized or conditionally restricted — not held in a dedicated account by Agrocityhub.
Seller Fulfills Order
The seller prepares and dispatches the order. Both parties can track progress via the platform.
Buyer Confirms Delivery
Once the buyer confirms receipt and satisfaction, payment is released to the seller. Auto-release occurs after 3–7 days with no active dispute.
Funds Released
Payment is transferred to the seller via the licensed payment provider. Transaction is complete.
When a Dispute Is Raised
- 1Buyer raises a dispute within the applicable protection window
- 2Payment release is delayed pending investigation
- 3Agrocityhub requests evidence from both parties
- 4Neutral review conducted by Agrocityhub as technology facilitator
- 5Decision issued — payment released to seller or refunded to buyer
- 6Resolution communicated to both parties within 24–48 hours
Agrocityhub acts as a neutral technology facilitator only. Decisions are made in good faith based on submitted evidence and do not override users' legal rights under applicable law.
Protection Windows by Category
Failure to raise a dispute within the applicable protection window may result in automatic payment release to the seller and rejection of subsequent claims.
Tips for Buyers
- Inspect goods immediately upon delivery
- Raise disputes within the applicable protection window
- Keep your delivery receipt and photos as evidence
- Confirm delivery on the platform only once satisfied
- Contact the seller first to resolve minor issues before filing a dispute
Tips for Sellers
- Always confirm order details before dispatching
- Provide tracking information to buyers promptly
- Document your goods with photos before shipping
- Respond to buyer communications within 24 hours
- Ensure listings accurately describe product quality and quantity
Important Limitations
- Agrocityhub does not hold funds in a dedicated escrow account or act as a custodian, trustee, or fiduciary
- Agrocityhub does not guarantee the outcome of any transaction or dispute
- Agrocityhub is not liable for product quality, delivery failures, or contractual breaches between users
- The transaction protection system is discretionary and does not create any fiduciary obligation
- Use of the platform and its protection features is at your own risk
- This system does not replace your legal rights — you retain all rights available under applicable law
Frequently Asked Questions
Have a transaction issue?
Our support team reviews all disputes within 24–48 hours.